Effective Date: 9th of April, 2023
Superchat ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use the Superchat iOS app ("App").
a. Personal and Identifiable Data: We do not collect any personal and identifiable data from users of the App. We do not request or require you to provide any personal information, such as your name, email address, phone number, or other personally identifiable information.
b. Usage Metrics: We may collect non-personal information, such as device information (e.g., device type, operating system version), usage metrics (e.g., number of messages sent, chatbot interactions), and error logs for the purpose of analyzing and improving the performance and functionality of the App.
c. Third-Party Services: We use third-party services for analytics and error tracking, including Sentry.io, Posthog.com, and Mixpanel.com. These services may collect non-personal information as described in their respective privacy policies.
a. Usage Metrics: The non-personal information collected may be used to analyze user behavior, understand App usage patterns, improve App performance and functionality, and enhance user experience.
b. Service Providers: We may use third-party service providers to help us analyze App usage data and improve the App. These service providers are bound by confidentiality agreements and are prohibited from using or disclosing the data for any other purpose.
a. Legal Requirements: We may disclose non-personal information as required by law, regulation, or legal process, or in response to a valid subpoena, court order, or government request.
b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, non-personal information may be transferred or disclosed as part of the transaction.
We take reasonable measures to protect the information collected from the App against unauthorized access, loss, misuse, or alteration. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
The App is not intended for children under the age of 13. We do not knowingly collect or solicit any personal information from children under the age of 13. If you believe that a child under the age of 13 has provided personal information to us, please contact us immediately, and we will promptly remove such information from our records.
The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those third-party websites or services before providing any personal information.
We may update or modify this Privacy Policy at any time without prior notice. Any changes to this Privacy Policy will be effective upon posting on the App. Your continued use of the App after any changes to the Privacy Policy constitutes your acceptance of such changes.